Returns & Exchanges
At Kiyoko Beauty, your satisfaction is our priority, which is why we offer a 30-day return window for unopened and unused beauty products. If your order doesn't meet your expectations, we are committed to making it right with a seamless exchange or refund process.
Initiate Your Request
Log in to our returns portal using your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the unused products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Affix Shipping Label
Download and print the prepaid shipping label provided via email, then attach it clearly to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects your return at our warehouse, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing